Manage Your Subscription
Accessing FT.com
- How do I reset my FT.com password?
- How do I sign into FT.com?
- How do I sign into Settings & Account on FT.com?
- Can I share my sign in details?
- How do I change my FT.com password?
- How do I sign in with Google?
- How do I stop signing in with Google?
- I have been told my password has been reset. Why?
- Markets Data Paywall
- Which email address did I use to sign up to FT.com?
- Why has the FT.com Homepage changed?
Payment Queries
- How do I get a receipt?
- How do I update my billing details?
- As a Newspaper subscriber, how do I pay my bill?
- Can I change my payment frequency?
- Can I change my payment method?
- How can I view my subscription renewal details?
- How do I change my billing country or currency?
- How do I pay with PayPal?
- How do I renew my subscription?
- I think I've been incorrectly charged, what should I do?
- I’ve received an email to tell me my payment has been declined. What should I do?
- My card or payment hasn’t been authorised. Why is this?
- Republic of Ireland VAT Changes to Digital Subscription Charges
- UK VAT Changes to Digital Subscription Charges
- What are the changes to digital vouchers?
- When will I be charged?
- Which credit cards do you accept?
- Will my subscription renew?
Newspaper subscriptions
- How do I suspend my newspaper delivery?
- What are your newspaper non-publishing days?
- Changes to your FT Weekend Print subscription
- How do I change my delivery address?
- How do I set my delivery preference?
- How many suspension credits do I have left?
- How many times can I suspend my newspaper delivery?
- What is my newspaper CRN?
- What should I do if I haven't received my newspaper delivery or there is another problem with my newspaper delivery?
- When will I receive my first copy of the newspaper?
- When will I receive my paper vouchers?
FT Professional Subscriptions
- How can I update my billing information for my FT Professional Subscription?
- How can I update my contact details for my FT Professional Subscription?
- How do I know who my Account Manager is for my FT Professional account?
- How do I request a copy of my invoice?
- What should I do if I want to change my FT Professional newspaper subscription?
- What should I do if I want to suspend my FT Professional newspaper subscription?
- Who should I contact if I have specific questions about my FT Professional account renewal?
Subscription Manager
- What is Subscription Manager?
- How can I add users to my Professional Subscription?
- How can I download a list of all users on my organisation's subscription?
- How can I remove a user from my organisation's licence?
- How can I reset users' passwords within Subscription Manager?
- How do I know how many users I can have on my Professional subscription and can I see how many users are currently on my subscription?
- How do I know what each of the metrics within Subscription Manager refers to?
- How do I know who the administrator is on my FT Professional Subscription?
- How do I see the individual usage data in Subscription Manager?
- How do I set up 2FA for Subscription Manager?
- How do you access Subscription Manager?
- How long does each session on Subscription Manager last before I have to log in again?
- Is the data in Usage Insights within Enterprise Tools displayed in real time?
- What does full-text email refer to?
- What does Manage Users within Subscription Manager allow you to do?
- What does the individual usage data in Subscription Manager show me?
- What happens if I have the maximum number of users allocated to my organisation's subscription?
- What is 2 Factor Authentication (2FA) for Subscription Manager?
- What is Subscription Allocation on Subscription Manager?
- What is the Licence Information on Enterprise Tools?
- What is the Overview Page on Subscription Manager?
- What is Usage Insights in Subscription Manager?
- What should I do if I lose or can't authenticate my device for 2FA login on Subscription Manager?
- What type of usage information is available in Subscription Manager?
- What will users receive when I invite them to join my organisation's susbcription?
- Who can use Subscription Manager?
- Why can I not just add users directly to my Professional Subscription?
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