Manage Your Subscription
Payment Queries
- How do I get a receipt?
- How do I update my billing details?
- As a Newspaper subscriber, how do I pay my bill?
- Can I change my payment frequency?
- Can I change my payment method?
- How can I view my subscription renewal details?
- How do I change my billing country or currency?
- How do I pay with PayPal?
- How do I renew my subscription?
- I think I've been incorrectly charged, what should I do?
- I’ve received an email to tell me my payment has been declined. What should I do?
- My card or payment hasn’t been authorised. Why is this?
- When will I be charged?
- Which credit cards do you accept?
- Will my subscription renew?
Newspaper subscriptions
- How do I change my delivery address?
- How do I suspend my newspaper delivery?
- How do I update my newspaper delivery instructions?
- What are your newspaper non-publishing days?
- Changes to your FT Weekend Print subscription
- How many times can I suspend my newspaper delivery?
- What should I do if I haven't received my newspaper delivery or there is another problem with my newspaper delivery?
- When will I receive my first copy of the newspaper?
- When will I receive my paper vouchers?
FT Professional Subscriptions
- How do I know who my Account Manager is for my FT Professional account?
- How do I know who the administrator is on my FT Professional Subscription?
- Managing your FT Professional Subscription
- What should I do if I want to change my FT Professional newspaper subscription?
- What should I do if I want to suspend my FT Professional newspaper subscription?
- Who should I contact if I have specific questions about my FT Professional account renewal?
Subscription Manager
- What is Subscription Manager?
- How do I know what each of the metrics within Subscription Manager refers to?
- How do I manage users in Subscription Manager?
- How do I see the individual usage data in Subscription Manager?
- How do you access Subscription Manager?
- Is the data in Usage Insights within Enterprise Tools displayed in real time?
- What does full-text email refer to?
- What does the individual usage data in Subscription Manager show me?
- What is 2 Factor Authentication (2FA) for Subscription Manager?
- What is Subscription Allocation on Subscription Manager?
- What is the Licence Information on Enterprise Tools?
- What is the Overview Page on Subscription Manager?
- What is Usage Insights in Subscription Manager?
- What type of usage information is available in Subscription Manager?
- Who can use Subscription Manager?
Your location:
United Kingdom